Hi,

One of my user was unable to receive email from her desktop outlook, browser and her phone. On her outlook, the status of her exchange is disconnected. Then when she tried to access her OWA, this error prompted below "

"Something went wrong. We're having trouble getting to your mailbox right now. Please refresh the page or try again later. If the problem continues, please contact your helpdesk."

Her emails started coming in again after about 45minutes later. It happened twice today.

Anyone have the same symptoms as mind?

Hello,

Check this out:

https://technet.microsoft.com/en-us/library/ff625226%28v=exchg.150%2

Hi,

When user is disconnected to Exchange, please test outlook anywhere connectivity for this user.

Test Outlook Anywhere connectivity

https://technet.microsoft.com/en-us/library/ee633453(v=exchg.150).aspx

Please also check if there are any other events in application log.

Best Regards.